Have you been waiting endlessly for your eShakti order? You're not alone. Since early 2023, thousands of eShakti customers have been left in the dark, facing months-long delays, unanswered queries, and broken promises.
As one disappointed Reddit user shared:
"The delivery date has come and gone, and eShakti is not responding to any communications at all. There’s been zero updates to the order since the day I placed it. Total bummer. I’m not even getting one of those auto-reply messages for the emails I sent. Nobody answers the phones or responds to voicemails."
As seen in any of their last social media posts on March 2023. Full of complaints, disappointed customers who are not receiving their packages, or an answer.
UPDATE: A former eShakti employee has shared shocking updates about the company’s sudden collapse:
“eShakti has officially shut down. None of the factories that used to manufacture for them have made a single garment in the last month.”
Even more concerning, “eShakti owes close to 5 million dollars to its vendors and employees.” The owner has been “in hiding for well over 10 months,” yet the website is still active—a move the ex-employee warns is designed “to scam you out of your money.”
In a dramatic turn, “2 days ago the owner...sent his trusted ex-CEO and partner in crime in the middle of the night to lock up their offices,” leaving employees stranded.
The message is clear: “DO NOT ORDER from eShakti as the company doesn’t exist anymore. Get your money back while you can.”
This testimony underscores the importance of choosing a brand that values transparency and reliability.
What Happened to eShakti?
eShakti, once a popular name in customizable women's fashion, has recently left many customers puzzled and frustrated due to significant delays and lack of communication. Here’s what we know:
Since early 2023, eShakti has not been fulfilling orders, leading to months-long delays for many customers. Despite this, their website remains online and continues to accept new orders, raising concerns about their financial stability. The company may be facing severe financial difficulties, contributing to these production halts and communication breakdowns.
While there is no official statement from eShakti, several possibilities might explain the situation:
- Production Disruptions: Possible issues in their Indian production facilities.
- Economic Downturn: Financial struggles impacting operations.
- Internal Changes: Potential internal restructuring or management changes.
- Legal Issues: Possible legal or regulatory challenges.
What to Do If Affected
- Contact Customer Service: Keep trying to reach out via email and phone.
- File a Dispute: If you paid by credit card, file a dispute with your card issuer.
- Share Your Experience: Post reviews and comments on social media to raise awareness.
The Frustration with eShakti
eShakti has long been known for its customizable women's clothing, offering a variety of styles and options to fit individual needs. However, recent issues have caused significant dissatisfaction among customers, tarnishing its reputation.
They still have 2.1 in their Trustpilot but over the last 100 reviews, 92% are 1-2 starts, so the rate should continue to go down:
Here are some of the main concerns:
- Long Delays: Many customers are experiencing months-long delays in receiving their orders. What used to be a reliable delivery schedule has now become uncertain, leaving many empty-handed and frustrated. The delay has particularly impacted those who ordered for specific events and occasions, leading to further disappointment.
- Poor Communication: eShakti's customer service has become notoriously unresponsive. Customers report that their emails, phone calls, and voicemails go unanswered, making it nearly impossible to get updates or resolve issues. This lack of communication has compounded the frustration for those waiting on their orders.
- Continued Order Acceptance: Despite these ongoing issues, eShakti continues to accept new orders. This practice exacerbates the problem as more customers join the queue, only to face the same delays and lack of communication. This has led many to feel misled and neglected. Thousands of comments online from affected customers highlight these issues. For instance, one user noted: "My last order was placed April 4th and shows no sign of being fulfilled. More than two months should be plenty of time to fulfill the order. They used to ship within 12 days!"
- Lack of Transparency: In addition to the delays and poor communication, there is a significant lack of transparency about the reasons behind these issues. Speculations range from factory fires and floods to staff reductions due to health crises, but eShakti has not provided clear or consistent information to its customers. This has left many in the dark, not knowing if or when their orders will be fulfilled.
- Decline in Quality: Customers who do receive their orders have reported a decline in quality. Garments that once fit perfectly and were made from high-quality materials now arrive with issues such as inconsistent sizing, rough fabrics, and poor construction. This decline in quality further erodes trust in the brand.
If you're among those affected, Sumissura is here to offer you a better experience. With a commitment to quality, communication, and customer satisfaction, Sumissura provides a reliable alternative for those seeking customizable fashion without frustration.
The History and Mission of eShakti
But it wasn’t always like this. eShakti, founded in June 2011, was once a beacon of innovation in the fashion industry, promising a revolutionary approach to how clothes are made and bought. Headquartered in New York, eShakti offered made-to-order women's apparel in over 30 countries, including the USA, UK, France, Germany, and India.
eShakti's mission was to serve all women, creating clothes tailored to each customer's exact size, shape, and height. This made them unique in the mainstream fashion market. Using their proprietary technology, FX, customers could customize their garments by choosing fabrics, necklines, sleeves, and hem lengths, all while viewing changes in real time. This level of personalization made customers feel deeply involved in the design process.
The brand's made-to-order model was not only innovative but also sustainable. By producing only what was ordered, eShakti saved energy and prevented waste. This approach ensured zero finished goods inventory, no manufacturing risk, and an asset-light setup. They could launch products within seven days and respond swiftly to real-time changes in fashion trends, making them agile and responsive.
eShakti’s disruptive approach earned them significant media attention and accolades. They have been featured in prestigious publications like the Wall Street Journal, Chicago Tribune, Glamour, and Refinery 29. Additionally, they were rated among the Internet Retailer’s 100 Most Innovative Companies, underscoring their impact and innovation in the fashion industry.
The vision behind eShakti came from B G Krishnan, the founder and CEO. The core team includes:
- Sudeep Kashyap, Chief Marketing Officer
- Ashish Pradhan, Chief Operations Officer
- Carmella Heverin, Chief Design Officer
With $33.3M in total funding from investors like IvyCap Ventures Advisors Private Limited, Chiratae Ventures, Paragon Partners, and Infina Finance, eShakti had solid financial support to expand and innovate continuously.
And now what? Well, life goes on, and you were a loyal eshakti customer, or you want custom dresses, it is time to check alternatives.
Why Sumissura is the Perfect Alternative
At Sumissura, we prioritize your satisfaction with our bespoke fashion approach, ensuring every garment is tailored to your exact specifications. Here’s why Sumissura stands out:
1. Unparalleled Customization
Sumissura offers extensive customization options, allowing you to personalize every detail of your garment, from fabric and buttons to pocket styles and lining colors. Your clothing will truly reflect your unique style.
2. Exceptional Craftsmanship
Our skilled artisans handcraft each piece with meticulous attention to detail. This dedication ensures that your garment is not only stylish but also durable and long-lasting.
3. Perfect Fit Technology
Using advanced algorithms, we guarantee a perfect fit with minimal information. This technology, refined over 13 years, ensures your clothes fit you like a glove, providing ultimate comfort and confidence. All body shapes are welcome because we only have one size: yours.
4. Sustainable Practices
Sumissura’s made-to-measure approach minimizes waste and overproduction, contributing to a more sustainable fashion industry. Our zero waste and ethical production practices make us a responsible choice for environmentally-conscious consumers.
5. Outstanding Customer Service
At Sumissura, customer satisfaction is our top priority. We guarantee a perfect fit, offering adjustments through our global network of tailors or covering local tailor costs if needed. If a garment can’t be altered to fit, we’ll remake it until it does.
Sumissura vs. eShakti: A Comparative Overview
| Feature | Sumissura | eShakti |
|---|---|---|
| Customization Options | Extensive | Very Limited |
| Craftsmanship | 100% made to measure | Adjustable wide range of sizes |
| Fit Accuracy | Advanced algorithm, perfect fit | Standard sizing issues |
| Sustainability | Zero waste, ethical production | Not prominently focused |
| Customer Service | Responsive and supportive | Unresponsive since 2013 |
| Delivery Timeliness | Reliable 2-3 weeks delivery | Significant delays |
| Range of Dresses | Formal range | Casual and summer dresses |
| Founding Year | 2013 | 2011 |
| Office Locations | Zürich, Barcelona, Shanghai | New York, India |
Hear from Sumissura Satisfied Customers
Our customers love the fit, quality, and service they receive from Sumissura:
- "The fit is perfect, and the quality is exceptional. I love being able to customize every detail!" - Jane D.
- "Sumissura's customer service is fantastic. They made sure my suit was exactly what I wanted and fit me perfectly." - Maria S.
- "I appreciate Sumissura's commitment to sustainability. It's great to know my clothes are made ethically." - Laura K.
But check it by yourself at Sumissura Trustpilot
If you’re frustrated with eShakti’s delays and lack of communication, it’s time to switch to Sumissura. Experience the joy of wearing clothes that are made just for you, with a commitment to quality, fit, and sustainability.
Discover Sumissura and start customizing your perfect wardrobe today. Visit our website and explore the endless possibilities of bespoke fashion. At Sumissura, we believe in the power of custom clothing to reflect your unique style and preferences. Our custom dresses are designed to offer you the perfect fit and unparalleled personalization. And our wide range of products allow you to dress 100% made to measure from the office to the weekend with our women's suits, dress shirts and even outerwear options, among others.
Design Your Own Dress
Experience the joy of wearing a dress made specifically for you. Our online dress designer lets you take control of every detail:
Design your dress
- Top Styles: Choose from sheath, shift, or wrapped tops.
- Skirt Styles: Select from A-line, flared, or sheath skirts, and decide the length that suits you best.
- Neckline Options: Pick from various necklines to flatter your figure.
- Sleeve Choices: Choose the sleeve length and style that complements your look.
- Additional Details: Add pockets, select button styles, and customize the lining color for a dress that’s truly yours.
Custom Dresses for Every Occasion and Every Body
Sumissura offers a wide range of custom dresses to fit every occasion:
| Dress Type | Description |
|---|---|
| Business Dresses | Look professional and polished with our tailored business dresses. |
| Bridesmaid Dresses | Create the perfect dress for your bridal party with customizable options. |
| Wedding Guest Dresses | Stand out with a dress designed to make a lasting impression. |
| Formal Dresses | For gala events and formal gatherings, our custom formal dresses ensure you shine. |
| Plus Size Dresses | Celebrate your curves with dresses tailored to fit and flatter your body shape. |
| Petite Dresses | Perfectly proportioned dresses for petite frames. |
| Sheath Dresses | Sleek and sophisticated sheath dresses for a timeless look. |
| A-line Dresses | Versatile A-line dresses that work for any occasion. |
| Wrap Dresses | Flattering wrap dresses that highlight your waist. |
| Long Sleeve Dresses | Stay elegant and comfortable with our long-sleeved options. |
How It Works
Creating your custom dress at Sumissura is simple and enjoyable:
- Pick Your Fabric: Choose from over 200 different fabrics and colors, ensuring your dress is made from high-quality materials.
- Design Your Dress: Customize the top, skirt, sleeves, neckline, and additional details. Use our online tool to visualize your design.
- Get your measurements: Follow our easy guide to take your measurements at home, or let our algorithm predict your perfect fit.
Our Commitment to Quality and Sustainability
Every piece from Sumissura is crafted by skilled artisans using the finest materials. Our made-to-measure approach reduces waste and ensures sustainable practices, allowing you to feel good about your purchase. Here’s how we make it happen:
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Bespoke from Head to Toe: From fabrics and buttons to pocket styles and lining colors, you personalize the whole look—down to the smallest detail. As soon as we receive your order, our artisans get to work crafting your exclusive piece. Now that’s freedom from off-the-rack fashion.
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High Tech, High Touch: In most cases, we won’t even need you to get measured. Our not-so-secret power? An algorithm that we’ve been perfecting for over 13 years. This technology can generate the perfect fit for you with minimal information. Hard to believe, easy to prove.
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Looks that Last: We know you pay attention to detail, and we do too—from the durability of our fabrics to our quality-controlled tailoring process. With more than 500 fabrics available year-round, we ensure that you can find the perfect material for your timeless garments. The antithesis of fast fashion.
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A Better Fit for Our Planet: Made-to-measure means an end to overproduction. Our zero-waste approach creates garments better suited to you and our environment. Even returned items are always recycled or donated. No stock, no waste of resources, no useless items ending in landfills. Each piece is made to be worn, not wasted.
![sumissura women]()
Why Choose Sumissura?
Sumissura isn’t just about looking good—it's about feeling empowered. When you wear a garment made specifically for you, there’s an unmatched level of comfort and confidence. Here’s what sets us apart:
- Personalized Service: Our customer service is here to support you every step of the way, ensuring your satisfaction from design to delivery.
- Sustainable Fashion: By choosing made-to-order, you’re making a choice that’s better for the environment. Each garment is crafted with care, minimizing waste and promoting sustainability.
- Perfect Fit Guarantee: With our global network of tailors and a commitment to perfection, we ensure your dress fits exactly as it should. If it doesn’t, we’ll make it right.
Start Your Custom Journey Today
Design your custom dress today and experience the perfect blend of style, fit, and quality. Visit our website and start creating your personalized wardrobe.
Discover the Sumissura difference and join the movement of women who embrace their unique style with confidence. With Sumissura, you’re not just buying clothes; you’re creating pieces that tell your story.
FAQ: Understanding the Current Situation with eShakti
What Happened to eShakti?
Answer: eShakti has been experiencing significant issues since early 2023. Many customers report long delays in receiving their orders, lack of communication, and unresponsive customer service. Despite these issues, the eShakti website remains online, and they continue to accept new orders.
According to a former employee, eShakti has officially shut down, with no garment production confirmed. The company owes nearly $5 million to its vendors and employees. The owner has been in hiding, and the website remains active to collect money from customers without fulfilling orders.
Should I place an order with eShakti
Answer: No, it is strongly advised not to place any orders with eShakti. The company is no longer operational, and the website is only active to scam customers out of their money. Orders placed will not be fulfilled, and there is no customer support available.
What should I do if I have an unfulfilled order with eShakti?
Answer: If you have an unfulfilled order, it is recommended to seek a refund through your credit card issuer or payment method used. Since the company is no longer operational, you will not receive your order. Share your experience on review platforms and social media to help raise awareness and prevent others from being scammed.
Did eShakti Close?
Answer: As of now, eShakti has not officially announced any closure but some ex-employees have confirmed that the factories are shut down and employees laid out. However, the company has not been fulfilling orders or responding to customer inquiries, leading to speculation about major production or economic issues.
Are They Still Producing?
Answer: It is unclear if eShakti is still actively producing garments. The persistent delays and lack of updates suggest that there may be significant disruptions in their production process.
Is eShakti an American Company?
Answer: eShakti is headquartered in New York, USA, but their production facilities and their founders are located in India. They offer made-to-order women's apparel in multiple countries, including the USA, UK, France, Germany, and India.
What is eShakti Known For?
Answer: eShakti is known for its customizable women's clothing, offering made-to-order garments tailored to each customer's exact size, shape, and height. They allow customers to personalize various aspects of their clothing, including fabric, neckline, sleeves, and hem length.
Why Are Customers Complaining About eShakti?
Answer: Customers have reported several issues, including:
- Long Delays: Orders are taking months to be delivered, causing frustration and inconvenience.
- Poor Communication: eShakti's customer service has been unresponsive, making it difficult for customers to get updates or resolve issues.
- Continued Order Acceptance: Despite ongoing problems, eShakti continues to accept new orders, leading to more dissatisfied customers.
What Should I Do If I Have an Unfulfilled Order with eShakti?
Answer: If you have an unfulfilled order with eShakti, consider taking the following steps:
- Contact Customer Service: Try to reach out to eShakti via email, phone, or social media.
- File a Dispute: If you paid by credit card, you might be able to file a dispute with your card issuer to get a refund.
- Share Your Experience: Posting your experience on platforms like Trustpilot, Reddit, or eShakti's social media pages can help raise awareness and potentially prompt a response from the company.
Are There Any Reliable Alternatives to eShakti?
Answer: Yes, there are reliable alternatives to eShakti. Sumissura is a leading choice, offering extensive customization options, exceptional craftsmanship, perfect fit technology, sustainable practices, and outstanding customer service. Sumissura guarantees a perfect fit and provides a seamless and dependable experience for those seeking bespoke fashion.
How Can I Ensure a Perfect Fit with Sumissura?
Answer: Sumissura uses advanced algorithms to generate the perfect fit with minimal information. You can also take your measurements at home or with the help of a friend, ensuring that your garment fits perfectly.
What is Zapelle?
Answer: Zapelle is an offshoot of eShakti, offering western wear with a focus on inclusivity in sizing. Launched in India, Zapelle provides a wide range of sizes from XS to 6X, and also offers customization options to match exact measurements. Zapelle aims to extend the eShakti brand's commitment to personalized fashion to the Indian market.
Is Zapelle the Same as eShakti?
Answer: Yes, Zapelle is a brand under eShakti. While eShakti primarily operates in the USA, Zapelle has been introduced to serve the Indian market. Both brands follow the same ethos of providing customizable fashion tailored to individual sizes and preferences.
Is eShakti a Scam?
Answer: There have been numerous reports from customers about significant delays, lack of communication, and unfulfilled orders since early 2023, which has led many to question the reliability of eShakti. Some customers have labeled it a scam due to their negative experiences, such as not receiving orders placed months ago or getting no response to their inquiries. However, without an official statement from eShakti, it's difficult to conclusively label the company as a scam. If you are facing issues with eShakti, consider filing a dispute with your credit card issuer and sharing your experience on review platforms.
