We are really sorry about this. We know that mistakes may happen, so we got you covered. For situations like this, we created the “Perfect Fit Guarantee”. Thanks to it, we will either:

1. Cover for the expenses to fix your product at a local tailor (up to 25% of the product price). 
2. Re-make it again in the unfortunate case that your product can’t be fixed by a tailor.

We strongly recommend option A, because it’s the one that in the end offers higher customer satisfaction. This is due to 2 reasons: First: it’s the best way to get the perfect fitting, as the tailor has you and your product at the same time, so it’s much easier to apply the exact fixings. Second: it’s the fastest option. Learn more about it here: Perfect Fit Guarantee

To apply to the Perfect Fit Guarantee, please just open a Support Ticket following these steps:

1. Go to your Orders History area and click on “Open Support Ticket”*.
2. Select Measurements Problem.
    
3. Fill the information that will be asked about the issue. It’s really important to give accurate and precise information to get the optimal solution.
4. Done

You’ll see that the process is very straightforward and easy. Our commitment is to have this issue solved as fast as possible so you can enjoy your new perfectly-fitted product as soon as possible :-)

Open a Support Ticket

* If you can’t see the “Open Support Ticket” means it has been more than 30 days after the order was placed, so you can’t open a ticket anymore.